Refund Policy

Cancellation & Refund Policy

We understand that plans can change. Our refund policy is designed to be fair and transparent.

Cancellations More Than 48 Hours in Advance

Tickets cancelled more than 48 hours before your scheduled visit date are eligible for a full refund. The refund will be processed within 5-7 business days to your original payment method.

Cancellations Within 48 Hours

Tickets cancelled within 48 hours of your visit date are non-refundable. However, you may reschedule your visit to any available date within 12 months at no additional cost.

No-Shows

If you do not arrive for your scheduled visit, your ticket will be forfeited with no refund. However, you may reschedule within 12 months subject to availability.

Rescheduling Tickets

You can reschedule your visit to any available date within 12 months of your original booking date, free of charge, up to 48 hours before your scheduled visit.

How to Request a Refund or Reschedule

• Log into your account or use your booking code
• Select "Cancel" or "Reschedule" from the options menu
• Or contact our support team at support@fridavisitorcenter.com

Refund Processing

Refunds are processed to the original payment method used for the transaction. Depending on your bank or credit card company, it may take 5-10 business days for the refund to appear in your account.

Special Circumstances

If the museum is closed due to extraordinary circumstances (natural disasters, severe weather, government orders), we will offer a full refund or reschedule your visit at no cost.

Questions

For any questions about our refund policy, please contact us at support@fridavisitorcenter.com or +52 55 6847 2198.